Refund Policy for Suds Mobile Detailing

At Suds Mobile Detailing, we are committed to providing our customers with exceptional service and ensuring their satisfaction. However, we understand that there may be occasions where a refund or resolution is necessary. Below is our refund policy to address such situations.

1. Satisfaction Guarantee

We take pride in our work and strive to meet or exceed your expectations. If you are not satisfied with the results of our detailing services, please notify us within 24 hours of your appointment. We will work with you to address any concerns and find an appropriate resolution.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

The service was not performed as described or agreed upon.
There was damage to your vehicle caused directly by our staff during the detailing process.
Services were paid for but not rendered due to cancellation by Suds Mobile Detailing.

3. Non-Refundable Situations

Refunds will not be issued in the following scenarios:

Dissatisfaction due to issues outside our control, such as pre-existing damage, wear and tear, or defects.
Services not completed due to inaccurate or incomplete information provided by the customer.
Cancellations made less than 24 hours before the scheduled appointment (see cancellation policy for details).

4. Refund Request Process

To request a refund, please follow these steps:

Contact us at patrick@sudsmd.com within 24 hours of your service.
Provide a detailed explanation of the issue, along with photos if applicable.
Allow us up to 7 business days to investigate and respond to your request.

5. Resolution Options

Depending on the nature of the issue, we may offer one of the following resolutions:

A partial or full refund.
A complimentary re-service to address the issue.
A credit towards future services.

6. Payment Method for Refunds

Refunds will be processed using the original payment method. Please allow up to 10 business days for the refund to reflect in your account.

7. Cancellation Policy

If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice. Cancellations made less than 24 hours before the scheduled appointment may incur a cancellation fee equal to 25% of the actual amount.

We value your business and appreciate your understanding. For any questions or concerns regarding this policy, feel free to contact us at patrick@sudsmd.com